Paying Rent

Rent is payable monthly in advance; your rental due date will be determined by the date that you move into the property. This means that if you move into a property on the 10th Aug, you will pay your first month’s rent before you move in to cover the period 10th Aug to 9th Sept, thereafter your rental is due on the 10th of each month.

Rent is payable by standing order, over the phone, or direct debit. An invoice will be sent to complete with a link for direct debit payments.

It is important that your rent is paid on time, if you do not pay your rent then you could be at risk of losing your home. You will have signed a legal document and could be taken to court if you do not abide by it.

If you are having trouble paying your rent then don’t ignore it, contact us immediately and we will try and resolve the matter with you. We may be able to come up with a payment plan to assist you.


Permitted Payments

Before the tenancy starts payable to Hemmingway

Holding deposit: 1 week's rent
Deposit: 4 weeks' rent for up to £50k per annum; 6 weeks' rent for over £50k per annum

During the tenancy payable to Hemmingway

Rental payments

  • Payment of £50 if you want to change the tenancy agreement (variation of contract)

  • Payment of interest for the late payment of rent at a rate of 3% above the bank of England Base

  • Payment of up to £200 for the reasonably incurred costs for the loss of key/security devices, which includes replacement of lock if necessary

  • Payment of £250 for costs associated with early termination of the tenancy, plus any rent that is due


During the tenancy (payable to the provider) if applicable 

  • Utilities - remember you have a fair usage allowance of £40/pcm/tenant.

  • Installation of cable/satellite

  • Subscription to cable/satellite supplier/telephone

  • Television Licence

  • Council Tax



Other permitted payments

Any other permitted payments, not included above, under the relevant legislation including contractual damages

Tenant protection: Hemmingway are members of the Property Redress Scheme. 


Difficulties paying rent 

Rent is your most important bill and it is essential that you pay this before any other expenses. However, there are several ways in which you can save money on your household bills which may make your rental payments more manageable. We advise that you:

  • Set your thermostat to 18˚C - 21˚C, as turning your thermostat down by 1˚C (but no lower than 18˚C) could save £60 a year.

  • Close doors and windows when the heating is on.

  • Ensure curtains and blinds are closed at dusk, making sure they do not hang in front of radiators.

  • Use your heating programmer to set your heating to come on for half an hour before you wake up and before you go to bed or leave the house.

  • Use the thermostatic radiator valves (TRVs) to ensure that different rooms are set to the right temperature, rather than having them all set to maximum.


Anti-Social Behaviour Advice

Click the button below for information on dealing with Anti-Social Behaviour.


Condensation & Mould Advice

Click the button below for information on dealing with Condensation & Mould.



Rubbish collection is managed by the local council and it is your responsibility to discard any household rubbish using the bins provided. If you have any queries regarding collection days, bulky waste collection options, recycling arrangements or requests for further bins, please contact your local council.

Please remember when you move out of the property not to fill the bins for the incoming tenant.


Going away for an extended period of time?

Please inform us if you’re going away for a period of more than 4 weeks as well as provide a contact name and number in case of emergencies. It is also advisable that if you are going away during the winter to either turn off your water and drain your water supply or to adjust your heating system to turn on regularly at a low heat to prevent burst pipes and possible damage to your home.



We advise all residents to keep to your allocated parking space or visitor parking, as well as to refrain from parking anywhere which causes a nuisance, in particular obstructing drive ways of other properties. If you are not sure where you are allowed to park, please contact us for clarification. 


Equality & Diversity

Our policy is to deliver effective services, exemplary homes and communities. We promote equality and community cohesion whilst recognising the different needs and experiences of our residents and customers is crucial to achieving this aim.


Having Guests?

If you are expecting guests to stay for an extended period of time please contact your property manager for approval. Please note the tenant is responsible for any damage they or their guests have produced.


Useful Links


Having pets in your home

Please be advised pets of any kind are not permitted in HMO's for the benefit of all tenants.